Challenges faced
Professor Richard Harvey is an accomplished psychiatrist that has been in practice for over 20 years and founded the telepsychiatrist service, Telepsychiatrists Online. This remote practice allows Professor Harvey to provide accessible mental health care to regional and rural patients, all the while, maintaining his post as Clinical Professor at Deakin University.
With his services in high demand, the volume of patients he could support was limited by the time required for administration and practice management. Professor Harvey needed a scalable solution that allowed for flexible consulting, secure communication and patients to self-manage their appointments.
The ease of use across multiple settings is indispensable for me now; rooms, inpatient, liaison, home/nursing home visits and 24/7 access from my home. Eterniumcare saves me time and grants the flexibility required for any type of consulting.
Professor Richard Harvey
MBBS MD MRCPsych FRANZCP
Positive outcomes
After implementing Eterniumcare, Professor Harvey immediately expanded his practice and it continues to grow. The team are now able to practice from any location while sharing a single Eterniumcare platform for patients to book any clinician. Patients benefit from increased accessibility with the Patient Portal and the clinical team all work together, supporting each other seamlessly.
Professor Harvey also reports ease of generating correspondence with his referral network through Eterniumcare.
Time saving practice management
Eterniumcare provided an easy transition from paper-based processes to cloud-based, so the practice didn't need to worry about about maintaining servers or performing backups.
Professor Harvey is no longer spending precious time on administration tasks. With voice-to-text and the ability to easily scan paper documents into the Eterniumcare platform, time spent on administration is minimised in order to maximise time with patients. Similarly, billing and financial management of the practice is a breeze.
Eterniumcare grants the flexibility required for 21st century psychiatry and facilitates accessible mental health care for regional and rural patients.
